Last Updated: October 17, 2026
At Digital Kept | Digital Marketing Agency Rajanpur, we aim to provide reliable digital services and a positive experience for every client. We value your time, money, and trust.
This Refund & Cancellation Policy explains when you can request a cancellation, whether a refund may be available, and how we handle payments for work that has already started.
By purchasing our services, you agree to this policy along with our Terms & Conditions.
1. About This Policy
Digital Kept provides digital marketing and online business services, which may include:
- Search Engine Optimization (SEO)
- Facebook and Instagram advertising through Meta Ads
- Social media marketing and management
- Website design and development
- WordPress website development
- Shopify store setup
- Graphic design and creative content
- Content writing
- Digital marketing consultancy and related services
Refund eligibility depends on the type of service, the work completed, the agreed project terms, and any applicable legal requirements.
2. Before Making a Payment
We encourage every client to understand the service details before placing an order.
Before making a payment, please confirm:
- The service you are purchasing
- The total service charges
- Any advance payment or installment requirements
- The estimated project delivery time
- The work included in your package
- Any additional costs, such as advertising budgets, domain registration, hosting, or paid software
If you have questions, contact our team before paying. We will do our best to explain the service and its requirements clearly.
3. General Refund Policy
Refund requests are reviewed according to the service purchased and the progress of the work.
The following general principles apply:
- If work has not started, you may be eligible for a full or partial refund, depending on the agreement and any costs already incurred.
- If work has started, the value of completed work and committed costs may be deducted when calculating an eligible refund, where permitted by law.
- If the agreed service has been fully delivered, a refund will generally not be available merely because the client changes their mind.
- If Digital Kept cannot deliver an agreed service, we will discuss a suitable resolution, which may include completing the work, rescheduling it, or issuing an appropriate refund.
- If a payment was made by mistake or charged twice, please contact us so we can investigate and correct any confirmed error.
Every request will be assessed fairly and in line with the agreement made with the client.
4. Cancellation Before Work Starts
If you wish to cancel an order before work begins, please contact us as soon as possible through our official email or WhatsApp number.
Where no work has started and no non-recoverable third-party costs have been incurred, a full refund may be available.
If resources have already been booked or expenses have been paid for your project, those costs may affect the refund amount, provided the deduction is permitted by applicable law and the relevant terms were properly communicated.
5. Cancellation After Work Starts
Once work has started, cancellation may involve costs for the time, resources, and work already used on your project.
If you request cancellation after work has begun:
- We will review the current stage of your project.
- We may calculate the value of completed work.
- Any applicable, disclosed, and legally permitted third-party expenses may be considered.
- We will explain the proposed refund amount, if any, before finalizing the cancellation.
We do not charge arbitrary cancellation fees. Any deductions must be supported by the agreement, the work performed, or legitimate costs incurred, subject to applicable law.
6. Refund Policy for SEO Services
SEO services involve research, planning, technical work, content optimization, and other activities that may take time to produce results.
Because search engine rankings and organic traffic depend on many factors, we cannot guarantee specific rankings, traffic levels, or sales.
For SEO services:
- Work already completed may not be refundable.
- If a recurring SEO service is cancelled, the treatment of unused prepaid service periods will depend on the agreed billing terms and applicable law.
- SEO results may take time and can change because of competition, website conditions, and search engine updates.
- Dissatisfaction with rankings alone does not automatically qualify for a refund if the agreed work has been performed.
If we fail to provide the agreed deliverables, please contact us so we can review the issue and discuss a fair solution.
7. Refund Policy for Meta Ads and Social Media Marketing
Our Meta Ads and social media services may include campaign planning, audience research, ad setup, creative development, campaign management, and reporting.
Please understand the difference between our service charges and your advertising budget.
Agency service fees: Refund eligibility depends on the work completed and the terms agreed before the service begins.
Advertising budget: Money paid directly to Meta or another advertising platform is subject to that platform’s billing and refund rules. Digital Kept cannot guarantee a refund from a third-party advertising platform.
We cannot guarantee ad approval, a particular number of leads, sales, clicks, or a specific return on advertising spend.
If an advertisement is rejected or an account is restricted by a platform, we will review the agreed scope of our work. Such an event does not automatically qualify for a refund when the agreed services have been delivered.
8. Refund Policy for Website Development
For WordPress websites, business websites, landing pages, and other development projects, refund eligibility depends on the agreed project scope and the amount of work completed.
- Before development begins, an eligible refund may be available according to the agreed terms and costs incurred.
- After design or development begins, the value of completed work may be deducted from an eligible refund, where permitted by law.
- Once the agreed website has been completed and delivered, a refund will generally not be available solely because the client changes their mind.
- If the delivered website does not match the agreed requirements, please notify us so we can review the issue and determine an appropriate remedy.
Domain, hosting, premium themes, plugins, software licenses, and other third-party charges may be non-refundable under the relevant provider’s terms. We will communicate such costs where reasonably possible.
9. Refund Policy for Shopify Store Setup
Shopify store setup may include store configuration, theme setup, essential pages, product uploads, app installation, and other tasks included in your selected package.
Refund eligibility depends on the work completed and the project agreement.
- Work already completed may be deducted from an eligible refund.
- Shopify subscriptions, paid apps, domains, themes, and other third-party charges follow their providers’ refund rules.
- A refund is not automatically available because a store receives fewer sales than expected.
- If we cannot deliver an agreed service, we will review the situation and discuss a suitable resolution.
Digital Kept does not control Shopify’s platform availability, subscription policies, or third-party application services.
10. Refund Policy for Graphic Design and Content Writing
Graphic design, social media creatives, logos, advertising materials, and written content require time and creative effort.
Once a design or content project has been completed and delivered according to the agreed requirements, it will generally not be eligible for a refund merely because the client changes their mind.
If revisions are included in your package, we will provide them according to the agreed scope.
If the delivered work materially differs from the approved brief, please contact us so we can review the issue and determine whether a correction, revision, or other suitable remedy is appropriate.
11. Refunds for Digital Courses, Training, and Consultancy
If Digital Kept offers digital marketing courses, training sessions, workshops, or consultancy, the refund conditions will depend on the specific course or service terms provided before payment.
Please review the course description, schedule, access period, and cancellation conditions before registering.
If a session is cancelled by Digital Kept, we will communicate the available options, which may include rescheduling or an appropriate refund.
Any special refund conditions for a particular course must be clearly communicated before payment and remain subject to applicable law.
12. Non-Delivery or Failure to Provide an Agreed Service
We take our commitments seriously.
If Digital Kept is unable to provide a service that has been agreed upon and paid for, please contact us with your order details.
Depending on the situation, we may offer:
- Completion of the agreed work within a reasonable period
- A revised delivery schedule agreed upon by both parties
- An alternative solution accepted by the client
- A full or partial refund where appropriate
The solution will depend on the circumstances, the work completed, and the rights available under applicable law.
13. How to Request a Refund
To request a refund or cancel a service, contact us through our official business communication channels.
Please include the following information:
- Your full name
- Your contact number or email address
- The service you purchased
- The payment date and amount
- Your order or invoice reference, if available
- A short explanation of your request
- Any relevant supporting documents or payment receipts
Please do not send your passwords, PINs, or other sensitive account credentials with your request.
14. Refund Review and Processing Time
We aim to acknowledge refund requests within 3 business days and provide an initial update on the review.
Where additional information is required, we may contact you for clarification.
If a refund is approved, we will explain the amount and the expected processing method. We aim to initiate approved refunds within 7–10 business days, where reasonably possible.
The time required for the funds to appear in your account may depend on the bank, payment provider, or payment method.
These timeframes are service targets, not a guarantee that every request will be resolved within the stated period. Any mandatory legal deadline takes priority.
15. Payment Errors and Duplicate Transactions
If you believe you have been charged twice or have paid an incorrect amount, please contact us with your payment receipt and transaction details.
We will review the information and correct any confirmed billing error.
Please avoid sharing full card numbers, banking passwords, PINs, or one-time verification codes when contacting us.
16. Changes to a Project Instead of Cancellation
Sometimes a project can be adjusted instead of cancelled.
If your requirements change after work has started, contact us to discuss the available options.
Depending on the situation, we may agree to revise the project scope, change the delivery schedule, or quote for additional work.
Any changes to the price, scope, or timeline should be confirmed before the additional work begins.
17. Chargebacks and Payment Disputes
If you have a concern about a payment or service, we encourage you to contact us first so we can investigate and try to resolve the matter.
This does not prevent you from using any lawful rights or dispute-resolution process available through your payment provider or under applicable law.
We will review payment disputes using relevant invoices, communications, delivery records, and other appropriate information.
18. Exceptions and Legal Rights
This policy does not remove any rights that you may have under applicable consumer protection, contract, or other laws.
If a particular term in this policy is found to be unlawful or unenforceable, the remaining terms will continue to apply to the extent permitted by law.
Where applicable law requires a refund, cancellation right, or other remedy, that legal requirement will take priority over any conflicting statement in this policy.
19. Updates to This Policy
Digital Kept may update this Refund & Cancellation Policy when our services, payment processes, or legal requirements change.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage clients to review this policy before purchasing a service.
20. Contact Digital Kept
If you have questions about refunds, cancellations, payments, or any of our digital services, please contact us.
Business Name: Digital Kept | Digital Marketing Agency Rajanpur
Website: https://digitalkept.com
Email: support@digitalkept.com
Phone / WhatsApp: +923153754466
Business Address: M.Hussain Colony, FBR & District Election Commission Office Street, Rajanpur
We value our clients and aim to handle every request with fairness, clarity, and professionalism.
Digital Kept | Digital Marketing Agency Rajanpur
We Keep You Digital.