Last Updated: October 17, 2026
At Digital Kept | Digital Marketing Agency Rajanpur, we believe every client deserves clear communication, reliable service, and a smooth working experience.
This Service Delivery Policy explains how we start projects, deliver digital services, manage timelines, handle client feedback, and communicate delays.
Our goal is to make sure every client understands what they are purchasing, what we need from them, and what they can expect from us.
1. About Our Service Delivery
Digital Kept provides digital marketing and online business services to individuals, startups, small businesses, and established brands.
Our services may include:
- Digital marketing strategy and consultancy
- Search Engine Optimization (SEO)
- Facebook and Instagram advertising through Meta Ads
- Social media marketing and management
- Website design and development
- WordPress website development
- Shopify store setup
- Graphic design and social media creatives
- Content writing and website content
- Digital business training and related services
The delivery process depends on the service you select, the project requirements, and the terms agreed upon before work begins.
2. Order Confirmation and Project Start
A project is considered ready to start when the required service details have been confirmed and any agreed advance payment has been received.
Before starting work, we may confirm:
- The selected service or package
- The total price and payment schedule
- The tasks included in the project
- The estimated delivery time
- The content and information required from the client
- The number of revisions included, where applicable
We may communicate through email, WhatsApp, telephone, or another agreed business communication channel.
Work will normally begin after the required information, access, approvals, and payments have been received.
3. Service Delivery Time
We aim to deliver our services within the estimated time communicated to the client.
Delivery time can vary depending on the type of service, project size, technical requirements, and availability of the information needed to complete the work.
For this reason, delivery dates are estimates unless a specific deadline has been agreed upon in writing.
If a project requires more time than expected, we will make reasonable efforts to inform the client and provide an updated timeline.
4. Delivery of Digital Marketing Services
Our digital marketing services may include marketing planning, campaign management, audience research, content planning, performance monitoring, and reporting.
The exact deliverables depend on the selected package or written agreement.
Delivery may include:
- A marketing strategy or action plan
- Campaign setup and management
- Social media content planning
- Advertising creatives, where included
- Performance reports, where included
- Recommendations for improving marketing activities
Digital marketing results depend on many factors, including the target audience, market competition, budget, product quality, pricing, and customer experience.
We do not guarantee a specific number of sales, leads, followers, clicks, or profits unless a particular commitment is expressly included in a written agreement and is legally valid.
5. Delivery of SEO Services
SEO services may include keyword research, website audits, on-page optimization, technical recommendations, content optimization, and other agreed activities.
SEO work is usually delivered in stages because different tasks require different amounts of time.
Depending on the package, delivery may include:
- Keyword research and analysis
- Website SEO audit
- On-page SEO improvements
- Technical SEO recommendations
- Content optimization
- Progress reports or activity summaries
Search engine rankings and organic traffic may take time to change. Results depend on competition, website condition, search engine updates, and other factors outside our direct control.
We will perform the agreed SEO work, but we cannot promise a particular Google ranking or a fixed date for ranking improvements.
6. Delivery of Meta Ads Services
For Facebook and Instagram advertising, our services may include campaign planning, ad account setup assistance, audience selection, campaign configuration, creative preparation, monitoring, and reporting.
The exact work depends on the package selected by the client.
Before a campaign begins, we may need:
- Access to the relevant advertising account
- Business information and product details
- Advertising creatives and approved content
- Target audience and location details
- The agreed advertising budget
- Landing page or website information, where required
Advertising budgets paid to Meta are separate from our management fees unless the agreement clearly states otherwise.
Ad approval, delivery, and account access are controlled partly by Meta’s systems and policies. We cannot guarantee that every advertisement will be approved or that a campaign will achieve a specific result.
7. Delivery of Website Development Services
For WordPress websites, business websites, landing pages, and other website projects, the delivery process depends on the agreed project scope.
A website project may include:
- Website design and layout
- Page creation
- Content placement
- Mobile-responsive design
- Basic on-page SEO setup, where included
- Contact forms or agreed features
- Testing before handover
- Website access and handover after the agreed requirements are met
The exact features, number of pages, integrations, and revisions will depend on the package or written agreement.
Domain registration, hosting, premium themes, plugins, paid integrations, ongoing maintenance, and additional development may be charged separately unless included in the agreed package.
The client must provide accurate business information, website content, images, and approvals needed to complete the project.
8. Delivery of Shopify Store Setup Services
Shopify setup services may include store configuration, theme setup, essential pages, product uploads, navigation, and other agreed tasks.
The final deliverables depend on the selected package.
Shopify subscriptions, paid themes, apps, domain registration, and other third-party charges are generally separate from our service fees unless specifically included in the agreement.
The client is responsible for providing correct product details, prices, images, business information, and any required account access.
The store will be handed over according to the agreed project scope after the required work and payments have been completed.
Shopify’s own platform rules, subscription requirements, and technical limitations may affect the final setup.
9. Delivery of Graphic Design and Content Writing
Graphic design and content writing projects may include social media posts, advertising creatives, website content, product descriptions, and other agreed materials.
The client should provide a clear brief, brand information, required text, preferred style, and any reference materials before work begins.
Delivery may take place through email, WhatsApp, cloud storage, or another agreed method.
The number of designs, word count, file formats, and revisions will depend on the selected package.
Requests that go beyond the agreed requirements may require additional time and charges.
10. Client Responsibilities During Delivery
Timely project delivery requires cooperation between Digital Kept and the client.
Clients agree to:
- Provide accurate information and instructions.
- Submit required text, images, and other materials on time.
- Provide necessary account access through appropriate methods.
- Review drafts and provide feedback within a reasonable time.
- Approve content, designs, and campaign details before publication where required.
- Make payments according to the agreed schedule.
- Ensure that supplied content and materials can legally be used.
If the client delays providing information, access, approvals, or payments, the project timeline may need to be adjusted.
We are not responsible for delays caused by missing or incorrect information supplied by the client.
11. Review and Approval Process
Depending on the service, we may share drafts, previews, campaign details, or project updates for review before final delivery.
Clients should carefully review the work and provide clear feedback within the agreed review period.
Approval may be requested for:
- Website designs and page content
- Social media posts and advertising creatives
- Marketing campaign settings
- Product information and website content
- Other materials requiring client confirmation
Where approval is required, we may delay publication or final delivery until the client provides the necessary confirmation.
Once work has been approved, significant changes to the original requirements may be treated as additional work.
12. Revisions and Corrections
Revisions will be provided according to the scope and number included in the selected package or written agreement.
A revision generally means a reasonable change to work already created under the original brief.
A new design direction, additional website page, new feature, major content rewrite, or change in project requirements may require extra payment.
If delivered work does not match the agreed requirements, please notify us so we can review the issue and make appropriate corrections where necessary.
13. Project Delays and Unforeseen Issues
Although we aim to meet agreed timelines, some circumstances may affect delivery.
These may include:
- Delayed client responses or approvals
- Missing content or account access
- Technical issues
- Third-party platform outages
- Changes to platform policies
- Hosting or domain problems
- Additional requirements introduced during the project
- Events outside our reasonable control
If a significant delay occurs, we will make reasonable efforts to communicate the issue and discuss the next steps.
Where possible, we will agree on a revised delivery schedule with the client.
14. Third-Party Services
Some projects depend on external services, including Google, Meta, Shopify, hosting providers, domain registrars, plugins, payment gateways, and other software platforms.
These providers operate independently and may change their features, prices, policies, or technical requirements.
We cannot guarantee uninterrupted availability of third-party services or control their decisions.
If a third-party issue affects delivery, we will explain the situation where reasonably possible and discuss suitable alternatives within the agreed scope.
15. Final Delivery and Project Handover
Once the agreed work has been completed, we will provide the deliverables using the method agreed with the client.
Depending on the service, final delivery may include:
- Website or store access
- Approved design files
- Completed written content
- Campaign setup details
- Reports or agreed project documents
- Other deliverables listed in the project agreement
Any remaining payments must be settled according to the agreed payment terms before handover where this condition has been agreed.
The client should review the final deliverables and keep copies of important files, credentials, and business information.
Ongoing maintenance, future updates, support, and additional services are not included unless they form part of the agreed package or a separate agreement.
16. Service Delivery for Digital Courses and Training
If Digital Kept provides digital marketing courses, workshops, or training sessions, the delivery method will be communicated before registration.
Training may be delivered in person, online, or through another agreed format.
Course delivery details may include:
- Training schedule
- Session duration
- Course topics
- Learning materials, where included
- Attendance requirements
- Access to any agreed resources
Students should follow the communicated schedule and provide any required information before the training begins.
If a session needs to be rescheduled, we will communicate the change and explain the available options.
Any course-specific cancellation or refund conditions will be governed by the relevant course terms and our Refund & Cancellation Policy.
17. Support After Delivery
Post-delivery support depends on the service package and the agreement made before the project starts.
If support is included, we will explain its scope, duration, and communication method.
Support may cover agreed corrections, basic guidance, or assistance with the delivered work.
New features, redesigns, additional content, ongoing campaign management, website maintenance, and other work outside the original scope may require a separate fee.
Clients can contact us to discuss further support or maintenance services.
18. Cancellation and Refunds
If you wish to cancel a project or request a refund, please refer to our Refund & Cancellation Policy.
Refund eligibility may depend on the work completed, project stage, agreed terms, and applicable law.
If Digital Kept cannot deliver the agreed service, we will review the situation and discuss an appropriate solution.
Nothing in this policy removes any rights that cannot legally be excluded under applicable law.
19. Changes to This Policy
Digital Kept may update this Service Delivery Policy when our services, working processes, or legal requirements change.
Any revised version will be published on this page with an updated “Last Updated” date.
We encourage clients to review this page before purchasing a service or starting a new project.
20. Contact Digital Kept
If you have questions about delivery times, project progress, service requirements, or the handover process, please contact us.
Business Name: Digital Kept | Digital Marketing Agency Rajanpur
Website: https//digitalkept.com
Email: support@digitalkept.com
Phone / WhatsApp: +923153754466
Business Address: M.Hussain Colony, FBR & District Election Commission Office Street, Rajanpur.
We believe that clear communication and realistic expectations help build long-term business relationships. Our team aims to keep clients informed and deliver the agreed work with care and professionalism.
Digital Kept | Digital Marketing Agency Rajanpur
We Keep You Digital.